The Complaints document is intended to provide information to anyone who wants to complain about the work of the NI Medical and Dental Training Agency (NIMDTA) and its staff. It also sets out the way in which NIMDTA will manage this complaint process.

This Complaints Policy does not cover:

• complaints or concerns about the NHS , which should be dealt with through the NHS complaints procedure. Details about this can be found at www.nhs.uk.
• complaints about an issue that is already the subject of disciplinary proceedings. In this situation, we will not launch a separate complaint investigation, but we will tell the complainant that the matter is already under investigation.

This document is organised into three sections, which address the type of complaints NIMDTA deals with, aims and principles, and how we deal with complaints.

To view the full complaints procedure you can download the Complaints Booklet