Online Resources

The habits of an Improver

Creating joy in work is the only way to save the NHS

Change-Capable Leadership; The Real Power Propelling Successful Change

How to run a QI project?

Creative Approaches to Problem Solving toolkit

RCGP Quick Guides

Quality Improvement guide for General Practice

Process Mapping

PDSA approach

Run Charts

Institute for Healthcare Improvement

Quality Improvement and Innovation (Sharing best practice across NI)

Staff Checklist for QI

Service Users and Carers Checklist for QI

Guides to involving service users and carers in QI


The 7 Habits of Highly Effective People

Paperback – 4 Jan 1999

By Stephen R. Covey

The Health Care Data Guide: Learning from Data for Improvement

Paperback– 28 Oct 2011

By Lloyd Provost and Sandra Murray

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Hardcover – 29 Apr 2009

by Gerald J. Langley and Ronald D. Moen

“Our Practice, Our Problem, Our Solution” is a new funded programme being offered to all GP practices in NI, and delivered by NIMDTA. It offers your practice the opportunity to identify and share a problem, and consider ways to solve it. Have you ever thought…

“What if I had time to change one thing in the practice that would make things better for me, my colleagues, and my patients?”
Most agree that time does not currently exist. The constant reminders of the need to be more efficient and productive often result in us feeling worse about the job we do.

What if you did get that time?

Are you bombarded with a never-ending list of “repeats” to re-authorise, or with “missing script” requests? Do you struggle with the demand for house calls? Have you tried to free up phone access without success? Is your treatment room overwhelmed with demand? The list of clinical and administrative problems is endless.

This 6-session programme may be what you and your practice need.

We want to give you, and a member of your practice team, the help and support (and funded protected time), to talk about and plan a change that would make your surgery day just a little bit less demanding.

The good news is that you do not need to be certain of the practice problem you want to solve at the first session. There may be one burning issue creating a challenge for the practice, or there may be a long “to-do” list of choices. Perhaps the biggest challenge currently for the GPs is different to that of the practice manager, pharmacist, or staff. At the first session there will be plenty time to talk through how you can take that first step.

What we can provide?

1. FUNDED protected time for you to problem solve. (A claim form will be provided).
£250 per session GP
£92 per session Practice manager or Pharmacist.

2. Help and advice from GPs and practice managers working in NI who know exactly how hard it is to see beyond the huge workload. They also know how tough it can be to encourage weary colleagues and staff to get involved.

3. A mentor who can guide you through a range of Quality Improvement techniques and offer ideas about what has worked for them? You can contact them between sessions to help with the practicalities and challenges of making a change happen.

To book your place, Please complete the expression of interest form.

Booking Form

Send to

Places are limited. Applications received by 5th October will be considered in the first instance. If places are over-subscribed allocation will aim to support engagement across a wide number of Federations. .

The programme outline is below.

The first and final sessions will give you time and space away from the surgery to talk to others who are taking that first step to change something in their practice. Sessions 2-5 will be delivered using ECHO**. This means that you do not have to travel to a venue, and can connect in from your workplace by video link. The ECHO session will only last 1 hour 30 minutes, giving you the rest of that afternoon to work on your problem in the practice.


WHO: 1 GP and either your practice manager or practice pharmacist
WHERE: Malone House
WHEN: Wednesday 17th October
TIME: 1:30-5:30pm; Hot lunch on arrival


WHO: 1 GP and either your practice manager or practice pharmacist
WHERE: ECHO session from your own surgery
WHEN: Wednesday 24th October
Wednesday 7th November
Wednesday 21st November
Wednesday 5th December
TIME: 2:15-3:45pm


WHO: 1 GP and either your practice manager or practice pharmacist
WHEN Wednesday 9th January
TIME: 1:30-5:30pm; Hot lunch on arrival

What we need from you:

• One GP, and either your practice manager, or practice pharmacist to participate in each session.
• To complete a single page report outlining the problem you have chosen to work on, and the progress you have made by session 6 (this information will be anonymised).
• To complete an anonymous survey at the beginning and end of the programme to allow us to assess the value of this course.

** Project ECHO® (Extension for Community Healthcare Outcomes)

With the use of video-conferencing technology, participants benefit by sharing evidence-based, best practice guidance and case-based learning. The hub (multidisciplinary team of experts) and spoke (primary care providers) model has been shown to be an effective way of improving access to specialist supported care and improving patient outcomes.